Is O’Reilly Higher than AutoZone?
When it comes to auto parts stores in the United States, two names stand out: O’Reilly and AutoZone. These are two of the largest chains of auto parts stores in the country, and both have a significant presence in almost every state. However, there is always the question of which is better when it comes to O’Reilly vs. AutoZone.
What is O’Reilly?
O’Reilly Automotive, Inc. is a retailer of automotive aftermarket parts, tools, supplies, equipment, and accessories in the United States. The company was founded in 1957, and it is headquartered in Springfield, Missouri.
What is AutoZone?
AutoZone, Inc. is an American retailer of aftermarket automotive parts and accessories. It was founded in 1979 and has its headquarters in Memphis, Tennessee. AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States.
What is their customer net promoter score?
A survey conducted by Statista in 2021 showed that O’Reilly has a net promoter score of 47% promoters, 12% passive, and 41% detractors. Meanwhile, AutoZone has a net promoter score of 40% promoters, 12% passive, and 47% detractors. Net promoter score (NPS) is a metric used to measure customer loyalty and satisfaction.
Factors to Consider
Both O’Reilly and AutoZone have a broad range of products, but O’Reilly has more product offerings than AutoZone. O’Reilly has a broader selection of tools, parts, and accessories than AutoZone. However, the availability of the products may vary depending on the location of the store, and it is essential to call ahead to ensure the product you need is in stock.
According to customers’ reviews on Google, O’Reilly has a better product availability than AutoZone. A reviewer on Google about O’Reilly said, “O’Reilly’s has always had the parts I needed on hand or were able to get them in very quickly.”
When it comes to the location of the stores, both O’Reilly and AutoZone have a significant presence in almost every state. However, O’Reilly has more locations than AutoZone. According to the Statista 2021 data, O’Reilly has 5,616 stores in the United States, while AutoZone has 5,930 stores.
Location is an essential factor when you need parts for your car. If you are in a rush, it is best to choose a store that is closer to your location. If you’re going to explore more options, you can check both stores for availability and proximity.
Pricing is an essential factor when it comes to auto parts stores. When you compare prices between O’Reilly and AutoZone, it depends on the product you are purchasing. In some cases, O’Reilly may have lower prices, while in others, AutoZone may be cheaper.
According to some customers’ reviews in the comparison between the two stores, they state that there isn’t a significant difference in the prices of the products. However, it is best to check the pricing before purchasing to ensure you get the best deal possible.
When it comes to customer experience, the quality of service provided by the auto parts store is critical. Both O’Reilly and AutoZone provide excellent customer service, but the level of service may vary depending on the location of the store and the employees’ attitudes.
Customers’ reviews on Yelp show that O’Reilly has better service quality than AutoZone. One reviewer in Texas said, “The customer service at this location has never let me down. The staff is super friendly and resourceful. I can’t recommend them enough.”
Wait time in the store is another essential factor when choosing which store to buy from. The wait time may be impacted by the number of customers in the store or the availability of the product. In some cases, one store may have shorter wait times than the other store.
According to customers’ reviews on Google, O’Reilly has shorter wait times than AutoZone. A customer in Ohio wrote, “I always go to O’Reilly because it’s quicker, and I’m in and out in no time.”
Overall Customer Satisfaction
Overall customer satisfaction is a critical factor when choosing an auto parts store. A satisfied customer is likely to return to the same store and recommend it to others. Both O’Reilly and AutoZone have their share of satisfied customers.
According to GlassDoor, an employer review website, O’Reilly has a higher overall rating than AutoZone. The company has a rating of 3.6 out of 5, while AutoZone has a rating of 3.3 out of 5. A higher rating indicates that more employees are satisfied with the company, and it may reflect the level of customer satisfaction.
Both O’Reilly and AutoZone are significant players in the auto parts industry, and a decision between the two boils down to personal preference. However, O’Reilly has more stores, better product availability, pricing, and service quality. AutoZone, on the other hand, has more detractors, longer wait times, and a negative review rating. It is crucial to consider the factors that matter most to you and choose the store that fits your needs best.